Validate your skills and expertise with Veeva Certifications

Our industry-recognized credentials build confidence, helping individuals advance their careers while providing their companies with a qualified, trusted workforce.

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  • Vault Platform

    Certification Maintenance Fee

    Certification Maintenance Fee

    Standalone course

    Access to our Feature Learning Library. For credential holders, access also includes the Annual Maintenance Exam

    Price: $300.00 USD

  • Vault Platform

    Vault Platform Administrator Exam

    Validate your skill as a Vault Platform Administrator

    Single course track

    Certify your ability to configure & manage core Vault Platform data components, UI elements, users, security, & lifecycles and workflows.

    Price: $300.00 USD

Certification FAQ's

We're here to help, get started with these answers.

How long do I have to complete the exam after completing the course or purchasing the exam?

A: Veeva training courses and exams expire one year from date of purchase. If the exam is not taken within the year, the exam will be removed from your dashboard. In rare cases where the exam is not available upon course completion, your one-year timeframe will begin on your exam enrollment date, which will coincide with the official release of the exam.

Is passing the Vault Platform Administrator exam a prerequisite for taking a Suite Associate exam?

A:  No, these are separate certification tracks. Earning a Vault Platform Administrator credential is not a prerequisite to taking any Associate exam. Candidates are welcome to earn both certifications, but they are separate.

Am I able to preview an exam before I attempt to take it?
A:  No, you are not able to preview an exam before beginning your exam attempt. Maintenance exams and newly developed exams are now delivered via Caveon’s Scorpion exam delivery tool. Your exam attempt begins as soon as you launch the exam and accept the agreement to begin the exam.

Are Veeva certification exams available in languages other than English?
A:  No. At this time, all Veeva certification exams are written in English only.

Are all Veeva certification exams timed and where can I find the specific duration?

A: Yes, all Veeva certification exams are now timed. The specific time for each exam will be indicated in its respective exam guide. Candidates should consult the guide and plan their time accordingly before beginning the exam.

Which item types can I expect to see on Veeva certification exams?

A: Veeva certification exams can include any of the following three item types: 

  • Single-Select Multiple Choice: You must choose one correct answer from a list of options.
  • Multiple-Select Multiple Choice: You must choose two or more correct answers from a list of options.
  • Discrete Option Multiple Choice (DOMC): Each option is presented individually as a separate yes/no question. You evaluate one option at a time without seeing the others. A visual demonstration detailing the look and feel of these item types and how they work is available here.

How does navigation and scoring work for the different item types? 

A: Navigation and scoring differ depending on the item type:

Single-Select and Multiple-Select Multiple Choice Items

  • Navigation: You may flag and/or revisit and change your responses to these items throughout the exam and before you submit the exam for grading.
  • Scoring: You must select the one correct answer (Single-Select) or the required number of correct answers (Multiple-Select), which will be specified, to receive credit; partial credit is not an option.

Discrete Option Multiple Choice (DOMC)

  • Navigation: Once you select “Yes” or “No” for an answer option, the response is locked and unchangeable– you cannot go back to change your response. The exam engine presents subsequent options randomly, and the number of options presented will vary and remain undisclosed for security reasons. The item shows a status of "This item is complete" when the necessary number of options has been presented.
  • Scoring: Credit is earned for a correct decision made (Responding “Yes” to a correct answer option or “No” to an incorrect answer option).

Will I receive an exact score after I finish my exam?

A: For maintenance exams, you will continue to receive a numerical score. For all other certification exams, you will now receive an immediate Pass or Fail result upon completion. We have discontinued providing exact numerical scores (passing or earned) for these exams. This change allows us to better maintain the security and integrity of our certification process. Our passing scores are determined using an industry-recognized standard.

What kind of performance feedback will my score report include?

A: Moving forward, for all exams except maintenance exams, you will receive a breakdown of your performance by content domain (section) of the exam. This feedback shows how your performance compares to the required standard for each major domain (section).

How can I use the content domain feedback provided in my score report?

A: The section-level performance breakdown is designed to give you actionable insights. It helps you quickly identify specific areas where you met the required standard, as well as domains (sections) where more study is needed for any future attempts or for maintenance of your certification.

Can I get a breakdown of my performance on individual questions?

A: No. We do not report performance on individual questions, and no further detailed breakdown beyond the content domain analysis can be provided.

Am I required to renew my Vault Platform Administrator credential to renew an Associate credential?

A: No, you are able to renew your Veeva RIM Associate, Veeva Quality Associate, or Veeva Network Associate credential without renewing your Vault Platform Administrator credential. This is a change over previous years.

Am I required to take the new Vault Platform Technical Foundations (VPTF) course to renew or retain my certification? 

A: No, current holders of a Vault Platform Associate Administrator or Vault Platform Certified Administrator credential do not have to take VPTF. To retain your credential, successfully complete the Vault Platform Administrator maintenance exam.

When are maintenance exams due? 

A: The annual maintenance exams are available from October 1, 2025 to December 5, 2025. You must complete your exam within this timeframe.

Am I required to take a maintenance exam?

A: Yes, if you hold a valid credential or earned a new one on or before July 1, 2025, you must complete and pass a maintenance exam for that credential. Failing the exam will cause you to lose your credential status.

What do annual maintenance exams look like? 

A:  Maintenance exams are open book and up to 20 questions in length. The number of questions and time allotted per exam may differ based on exam content. Specifics for each maintenance exam are outlined in its respective exam guide. 

What if I fail my maintenance exam?

A: If you do not pass a maintenance exam, you may attempt to retake it based on the following guidelines.

  • First Retake: You must wait 24 hours after your initial failed attempt.
  • Second Retake and Beyond: After two unsuccessful attempts, you must contact Veeva directly to request permission for any additional attempts.

As a Certified Administrator, what does the discontinuation of logging hours mean for me? 

A: The logging of hours is no longer required for any Veeva Certification credential.  Your existing credentials will either renew as a Certified Associate or Certified Administrator credential upon passing the 2025 maintenance exam. New exams have been introduced with more rigor and reliability to ensure the credential holder is able to perform the skills outlined in the exam description.

Now that the certification expiration date is one (1) year from the date of issue, how does this impact my 2026 renewal? Will the renewal exam be available before my certification expires? 

A: We are currently working to define the renewal requirements and timelines for 2026. All renewal requirements/exams will be available a minimum of 45 days before any credential expires. More details will be available in January on the Veeva Education Services website.

When is the certification maintenance fee due? 

A: The certification maintenance fee is due June 30, 2026. Details on payment status can be found in the Veeva Training Portal:

  • Top right corner > Profile > View Profile
  • User details
  • The status is listed under, “Certification Maintenance Fee Payment Status”

If someone is certified for multiple products, do they need to pay a fee for each individual credential (i.e. Veeva Vault Platform Administrator and Veeva CRM Administrator)?

A:  No, the $300 annual maintenance fee covers renewal for all the credentials a person may hold.

In addition to the annual certification maintenance fee, is there a separate cost for training?

A: Yes, the product training that is required or recommended to prepare for any Veeva Certification is fee-based for Veeva customers and partners. The cost can be found in our Veeva Training Guide.

What does my annual certification maintenance fee include?

A: The annual maintenance fee provides:

  • Access to the required maintenance exams and exam guides for your credential(s).
  • Ongoing access to our Learning Library, which provides on-demand learning across a broad range of Veeva products to help you stay current.

I have paid for the annual maintenance fee, but the status on my training portal still indicates that the payment is required for me.

A: If you have paid your maintenance fee but still see this message, please make sure that you have redeemed your registration code on our website. This will enable access to the maintenance exam.

How do I keep my Veeva skills current across 3 releases per year?

A: Veeva Education Services will release courses in our Learning Library on an as-needed basis for each Veeva solution. Information about new Veeva features and product capabilities is available in release notes, on documentation sites, and in Veeva Connect or the Partner Portal.

Is training in the Learning Library required to take a maintenance exam(s)? 

A: No. While new Learning Library training is not required, it is highly recommended to help you keep current on new features and prepare for the maintenance exams.

Where do I access Learning Library courses? 

A: The training Learning Library is available as a benefit to all credential holders in the Veeva Training Portal. New courses are added periodically throughout the calendar year and are recommended study materials to prepare for maintenance exams.

Why is Veeva CRM not available in the Learning Library?

A: Veeva CRM is a mature product and no new features are being introduced. Therefore, we do not have Veeva CRM offerings in our Learning Library.  Certified Veeva CRM persons are encouraged to learn about adjacent Veeva products and have access to all Learning Library resources.

Where do I download my certificate and badge?

A: Accredible is our credential management system. Beginning in October 2025, all Veeva Certification credentials will be delivered via email directly to the credential holder. You can access your credentials by either clicking the link in the email, or by going to https://www.accredible.com/sign-in.

What happens if I didn’t receive an email with my credential after I passed my exam?

A: Be sure to check your spam or junk folder as your credential may have been delivered there.

How do I share my credential with a prospective employer?

A: Each issued credential comes with a Unique Sharing URL which can be used in digital resumes, email signatures, blogs or websites, and in Social Media profiles or posts. To learn more, please visit this Accredible help article.

How does someone verify that my credential is current?

A: Because credentials are issued via a unique Accredible sharing URL, shared credentials can be verified by clicking on the ‘Verify’ button to the right of the certificate or badge. See this Accredible help article for more information.

How do I demonstrate my expertise if an exam associated with a course is not yet available?

A: Your course completion certificate will serve as Veeva’s official endorsement of your required learning and knowledge until a new accompanying certification is launched. Course completion certificates are available in the Veeva Learning Portal.

I hold an active credential but am currently in between jobs. What are my options to retain my credential?

A:  Veeva will grant a one-year grace period (interim waiver) to unemployed individuals who were previously a Veeva employee or employed by a Veeva customer or partner. You will be required to complete a Training Confidentiality Agreement prior to the waiver being granted and will need to provide proof of eligibility at the expiration of the one-year waiver period in order to maintain your credential in subsequent years.

As an independent consultant working for a Veeva customer, am I eligible to participate in the Certification Program?

A: Yes, you are eligible. Your participation requires that the training contract, agreement, and payment are provided directly by the Veeva customer. You must also provide an email address associated with the customer's organization.

I switched employers. How do I update my business email? 

A:  To update your business email, please send a request to training@veeva.com. In the body of the email, be sure to include your previous employer's email address for verification. Please note that we cannot update training accounts to personal email addresses.